db336's Privacy Policy

db336 ("we", "our", or "platform") provides a safe and enjoyable online gaming environment for players in Bangladesh. This privacy policy explains how db336 collects your personal information, the purposes for which it is used, how long it is retained, and what steps we take to protect it.

This policy applies to the db336 website, mobile platform, and all associated services. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree to this policy, please refrain from using our platform.

db336 provides services only to individuals aged 21 or older. Through an age verification process at account creation, we ensure that no underage person is using our platform.

db336 collects only the information that is necessary to provide our services. The collected information includes the following categories:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number (for identity verification)
• Copy of photo identity document

2.2 Contact Information

• Email address
• Mobile number
• Current residential address

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information

2.4 Platform Usage Information

• Gaming history and preferences
• Login and logout times and location data
• Device type, operating system, and browser information
• IP address and session data
• Records of contact with customer support

db336 collects your information in the following ways:

• Directly provided: Information you provide yourself when registering an account, completing identity verification, filling in deposit/withdrawal forms, or contacting customer support.
• Automatically collected: Information (log files, cookies, device data) that is automatically collected while you use our platform.
• Payment partners: Payment service providers such as bKash, Nagad, Rocket, and Upay share necessary information when processing transactions.
• Technical monitoring: Our system automatically monitors gaming patterns to ensure fair play and prevent fraud.

We never collect additional personal information from third-party sources without your permission.

db336 uses collected information only for specific and legitimate purposes. The main purposes are as follows:

4.1 Account Management & Identity Verification

Information is used to create, manage, and secure your account. Age verification and identity confirmation are an integral part of our responsible gaming policy.

4.2 Financial Transaction Processing

Relevant financial information is used to process your deposit and withdrawal requests, distribute bonuses, and ensure the security of financial transactions.

4.3 Service Improvement & Personalisation

By analysing your gaming preferences and behaviour, we make your experience more enjoyable. Suggesting relevant games and offers for you is part of this purpose.

4.4 Security & Fraud Prevention

Our security team uses collected information to prevent cyber attacks, account hacking, money laundering, and any form of fraudulent activity.

4.5 Customer Support & Communication

Contact information is used to answer your questions, resolve issues, and communicate important account information (such as security alerts and policy changes). db336's 24/7 customer support team is able to resolve your issues in both Bengali and English.

4.6 Fulfilling Legal Obligations

To fulfil our legal obligations under applicable laws and regulations, certain information may be retained and provided to authorities when required.

db336 does not sell your personal information or provide it to third parties for commercial purposes. However, in specific circumstances we may share limited information with the following parties:

• Payment service providers: Necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These providers follow their own privacy policies.
• Game providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi may process gameplay data. They receive only the information necessary to operate the relevant game.
• Technology service providers: Providers of hosting, cloud storage, cybersecurity, and analytics services may access limited information under strict confidentiality agreements.
• Legal authorities: Necessary information may be provided to relevant authorities under a court order or legal obligation.

In any case other than those listed above, we will obtain your explicit consent before sharing your information.

db336 uses cookies and similar technologies to improve platform functionality and personalise your experience.

6.1 Essential Cookies (Required)

These cookies are essential for maintaining your login state, managing secure sessions, and ensuring the basic functionality of the platform. They cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, gaming settings, and other personal preferences.

6.3 Analytics Cookies

These cookies collect information to understand user behaviour across different sections of the platform and to improve service quality. This information is analysed in aggregate and is not used to identify any individual.

Through your browser settings, you can control or disable analytics and functionality cookies. However, this may affect some platform functionality.

db336 applies industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: Our entire platform is secured with SSL encryption. All data exchanged between your browser and our servers remains encrypted.
• Database Encryption: Stored sensitive information is kept in encrypted form, so even if unauthorised access to the server occurs, the data cannot be read.
• Two-Factor Authentication: Two-Factor Authentication is available as an additional layer of security when logging into your account.
• Access Controls: Only authorised staff can access limited information on a need-to-know basis. All access is logged and monitored.
• Regular Security Audits: The security of our systems is regularly tested by specialists and any identified vulnerabilities are promptly resolved.
• Firewall & Intrusion Detection: Advanced firewall and intrusion detection systems provide protection against cyber attacks.

In the event of a security breach, we will notify affected users as quickly as possible in accordance with applicable law.

db336 retains your information only for as long as necessary. The retention policy is as follows:

• Active account: All necessary information is retained for as long as your account remains active.
• After account closure: Even after an account is closed, certain information may be retained for the necessary period to fulfil legal obligations and prevent fraud.
• Financial records: Transaction records may be retained for an extended period in accordance with legal requirements.
• Customer support communications: Support tickets and chat records are retained for a limited period.

After the designated retention period, information is securely deleted or permanently anonymised.

As a registered user of db336, you have the following rights:

9.1 Right to Access Information

You have the right to know what information we hold about your account and to receive a copy of it. Contact our customer support to make this request.

9.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your stored information, you may request that it be corrected. Providing accurate information is also important for your own benefit.

9.3 Right to Request Deletion

In certain circumstances you may request deletion of your information. However, this request may not be fully fulfilled where legal obligations apply or where an account is active.

9.4 Opt Out of Marketing Communications

You may opt out of receiving promotional emails or notifications at any time. This will not affect necessary account-related communications.

9.5 Data Portability

You may request your information in a structured, machine-readable format.

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within a reasonable time.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us using the details below. db336's privacy team will carefully review your matter and take active steps to resolve it.